Terms and Conditions

Dolly & Dotty Wholesale Terms & Conditions

These Terms & Conditions govern all wholesale sales made by Pure Manufacturing Limited, trading as Dolly & Dotty ("we", "our", "us") to approved wholesale customers ("Customer", "Buyer"). By placing an order, the Customer agrees to be bound by these Terms & Conditions.

1. Applicability of These Terms

These Terms & Conditions apply to all wholesale quotations, orders, sales and agreements entered into by Pure Manufacturing Limited, trading as Dolly & Dotty, unless otherwise expressly agreed in writing by an authorised representative of Pure Manufacturing Limited.

Any terms or conditions proposed by the Customer that differ from or conflict with these Terms & Conditions shall not apply unless expressly accepted by us in writing.

By placing an order, the Customer confirms that they have read, understood and accepted these Terms & Conditions.

2. Wholesale Customers

Our wholesale platform is intended exclusively for approved business customers, including retailers, boutiques, online retailers and other commercial resellers.

We reserve the right to approve, reject, suspend or terminate wholesale accounts at our sole discretion.

Customers agree to purchase products for resale only and not for personal consumer use.

3. Company Information

Pure Manufacturing Limited
Trading as Dolly & Dotty

Registered Office:
The Offices
57 Newtown Road
Hove
BN3 7BA
United Kingdom

Company Registration Number: 09283882

VAT Registration Number: GB206471134

4. Prices

All prices displayed on our website are wholesale prices and are quoted in the currency shown.

Unless otherwise stated, prices exclude:

  • VAT (where applicable)
  • import duties
  • customs charges
  • brokerage fees
  • local taxes
  • other governmental charges.

Prices may be changed at any time without prior notice.

Any pricing errors may be corrected at our discretion before dispatch.

5. Stock Availability

All products are offered subject to availability.

Adding products to the shopping cart does not reserve stock.

Stock is allocated only after full payment has been received in cleared funds.

Products may sell out before payment has been completed.

Where products become unavailable, we reserve the right to:

  • cancel affected items;
  • substitute equivalent products with the Customer's agreement;
  • dispatch available items only; or
  • refund unavailable items.

6. Minimum Order Requirements

We reserve the right to apply minimum order values, minimum order quantities or product-specific purchasing requirements.

Any applicable minimum order requirements will be displayed on our website or otherwise communicated before an order is accepted.

7. Payment

Payment must be received in full before an order is dispatched unless written credit terms have been agreed.

Goods remain available for sale until cleared funds have been received.

We cannot reserve stock for unpaid orders.

Orders remain unpaid until funds have cleared into our account.

We reserve the right to cancel unpaid orders without prior notice.

The Customer is responsible for any bank charges or payment processing fees incurred.

8. Order Acceptance

Submission of an order does not constitute acceptance.

An order becomes binding only once we have confirmed acceptance.

We reserve the right to:

  • refuse any order;
  • limit order quantities;
  • correct pricing or typographical errors;
  • refuse supply;
  • cancel orders where necessary.

9. Retention of Title

All goods supplied by Pure Manufacturing Limited remain the property of Pure Manufacturing Limited until payment has been received in full and cleared funds have been credited to our account.

Until ownership passes, the Customer shall:

  • store the goods separately where reasonably practicable;
  • keep the goods in good condition;
  • clearly identify them as the property of Pure Manufacturing Limited where reasonably practicable;
  • not pledge, charge or otherwise use the goods as security for any debt.

If payment becomes overdue, we reserve the right to recover the goods without prejudice to any other legal rights or remedies.

10. Wholesale Pricing

Wholesale prices, discount structures and commercial terms are confidential.

Customers agree not to disclose wholesale pricing or confidential commercial information to third parties without our prior written consent.

We reserve the right to amend wholesale pricing at any time without prior notice.

11. Payment Disputes & Chargebacks

Customers agree to contact us before initiating any chargeback or payment dispute.

Where a chargeback is determined to be unjustified, the Customer shall remain liable for:

  • the outstanding invoice amount;
  • payment processing charges;
  • chargeback fees;
  • reasonable administrative costs;
  • legal or debt recovery costs where applicable.

12. Commercial Purchases

All purchases are made on a business-to-business (B2B) basis.

The Customer acknowledges that products are purchased for commercial resale purposes.

Consumer protection legislation, including consumer cancellation rights, shall not apply except where mandatory law requires otherwise.

13. Product Availability & Specification Changes

We continually improve our products and reserve the right to modify products, packaging, labels, fabrics, trims or specifications without prior notice, provided such changes do not materially affect the quality or intended purpose of the product.

We also reserve the right to discontinue products or product lines at any time without liability.

14. Customer Contact Information

The Customer is responsible for providing complete, accurate and up-to-date delivery information for every order.

This includes, but is not limited to:

  • Company name (where applicable)

  • Contact name

  • Full delivery address

  • Telephone number

  • Email address

The Customer acknowledges that the courier may need to contact them regarding delivery, customs clearance or other shipment-related matters.

The Customer must ensure that all contact information remains accurate until delivery has been completed.

If any information changes after an order has been placed, the Customer must notify us immediately before dispatch.

Pure Manufacturing Limited shall not be responsible for delivery delays, failed deliveries, returned shipments or additional costs arising from incorrect, incomplete or outdated delivery information supplied by the Customer.

15. Delivery

Delivery dates and transit times are estimates only and are not guaranteed.

Whilst we endeavour to dispatch orders promptly, we shall not be liable for delays caused by carriers, customs authorities, weather conditions, industrial action, force majeure events or any circumstances beyond our reasonable control.

Risk in the goods passes to the Customer once the shipment has been handed to the carrier.

Title to the goods shall remain with Pure Manufacturing Limited until payment has been received in full in accordance with these Terms & Conditions.

16. Partial Shipments

Where one or more products become unavailable after an order has been placed, we may, at our discretion:

  • dispatch the available products;

  • refund unavailable products;

  • hold the order until stock becomes available; or

  • agree an alternative solution with the Customer.

Temporary stock shortages shall not give rise to any claim for compensation.

17. Customs, Import Duties & Taxes

For deliveries outside the United Kingdom, the Customer is solely responsible for complying with all import requirements applicable in the destination country.

The Customer shall be responsible for:

  • import duties;

  • customs duties;

  • VAT, GST or similar taxes;

  • customs clearance charges;

  • brokerage fees;

  • governmental charges;

  • import permits; and

  • any documentation required for customs clearance.

The Customer agrees to cooperate fully with customs authorities and the delivery carrier.

Failure to:

  • pay import duties or taxes;

  • provide customs documentation;

  • respond to requests from customs authorities or the carrier;

  • complete customs formalities; or

  • accept delivery,

may result in the shipment being delayed, returned, abandoned or destroyed.

Any costs arising from such circumstances shall be borne entirely by the Customer.

18. Failed Deliveries

Where delivery cannot be completed due to circumstances within the Customer's control, including but not limited to:

  • an incorrect delivery address;

  • an incomplete address;

  • an incorrect postcode;

  • an incorrect telephone number;

  • an incorrect email address;

  • refusal to accept delivery;

  • failure to respond to the carrier;

  • failure to collect the shipment;

  • failure to provide customs documentation;

  • failure to pay customs duties or taxes; or

  • any other omission by the Customer,

the Customer shall remain responsible for all additional costs incurred.

These may include:

  • return freight;

  • storage charges;

  • customs charges;

  • carrier administration fees;

  • re-delivery charges;

  • disposal costs; and

  • reasonable administrative costs incurred by Pure Manufacturing Limited.

Original shipping charges are non-refundable.

19. Shipping Insurance

Unless transport insurance has been specifically selected during checkout or otherwise agreed in writing, all shipments are dispatched without transport insurance.

The Customer accepts that shipments travel at their own risk once the goods have been handed to the carrier.

Where insurance has been purchased, any claim shall be subject to the insurer's terms and conditions.

Customers agree to provide all documentation reasonably required to support an insurance claim.

20. Proof of Delivery

Delivery shall be deemed complete once the carrier records the shipment as delivered to the delivery address provided by the Customer.

Electronic proof of delivery, GPS delivery records, delivery scans, delivery photographs or signed delivery confirmations supplied by the carrier shall constitute sufficient evidence of successful delivery.

Where the carrier confirms successful delivery, Pure Manufacturing Limited shall not be liable for claims of non-receipt unless the carrier accepts responsibility for a delivery error.

Any claim regarding non-delivery must be reported within 5 business days of the recorded delivery date.

The Customer agrees to cooperate fully with any carrier investigation.

21. Abandoned Shipments

Where a shipment is refused, abandoned, unclaimed, returned or destroyed by the carrier or customs authorities due to circumstances within the Customer's control, including but not limited to:

  • refusal to accept delivery;

  • failure to respond to the carrier;

  • failure to collect the shipment;

  • failure to provide accurate or complete delivery information;

  • incorrect delivery address, telephone number or email address;

  • failure to provide customs documentation or information requested by the carrier or customs authorities;

  • failure to pay applicable import duties, taxes, customs clearance fees or other governmental charges; or

  • any other act or omission by the Customer preventing successful delivery,

Pure Manufacturing Limited shall not be responsible for any resulting loss or costs.

The Customer shall remain liable for all charges incurred, including but not limited to:

  • the original shipping charges;

  • return freight;

  • customs duties and taxes;

  • customs clearance fees;

  • storage charges;

  • carrier administration fees;

  • disposal or destruction costs;

  • re-shipping costs (where applicable); and

  • any reasonable administrative costs incurred by Pure Manufacturing Limited.

If the goods are returned to us, any refund or credit shall be entirely at the sole discretion of Pure Manufacturing Limited and may be reduced by all costs and expenses incurred.

Where the goods are abandoned, destroyed or otherwise cannot be recovered, the Customer shall not be entitled to any refund, replacement or credit unless otherwise agreed in writing by Pure Manufacturing Limited.

22. Delivery Delays

We shall not be liable for any loss arising from delays caused by:

  • customs inspections;

  • customs clearance procedures;

  • adverse weather;

  • carrier delays;

  • transport disruptions;

  • strikes or industrial action;

  • governmental actions;

  • force majeure events; or

  • any circumstances beyond our reasonable control.

Delivery estimates are provided for guidance only and shall not constitute a contractual delivery deadline.

23. Inspection of Goods

The Customer shall inspect all goods immediately upon delivery.

Any shortages, visible damage, incorrect products or other discrepancies must be reported to Pure Manufacturing Limited within 5 business days of delivery.

Failure to notify us within this period shall be deemed acceptance of the goods, except where mandatory law provides otherwise.

24. Transit Damage

If the outer packaging appears damaged upon delivery, the Customer should, where possible:

  • note the damage with the carrier before accepting the shipment;

  • retain all original packaging; and

  • photograph the shipment before opening.

Claims for transit damage must be submitted within 5 business days of delivery and include:

  • photographs of the outer packaging;

  • photographs of the shipping label;

  • photographs of the damaged products; and

  • photographs of the internal packaging where relevant.

Failure to provide sufficient evidence may affect our ability to pursue a claim with the carrier.

25. Missing Items

Claims relating to missing items or shortages must be submitted within 5 business days of delivery.

We reserve the right to investigate all such claims before issuing any replacement, refund or credit.

26. Incorrect Goods

If incorrect products have been supplied, the Customer must notify us within 5 business days of delivery.

The products must not be sold, altered, relabelled or used.

Once verified, we will determine the appropriate remedy, which may include replacement, collection, refund or credit at our discretion.

27. Returns

Wholesale orders are supplied on a business-to-business basis.

Unless goods are faulty, damaged in transit or supplied incorrectly, returns are not accepted.

No goods may be returned without prior written authorisation from Pure Manufacturing Limited.

Unauthorised returns may be refused and returned to the Customer at the Customer's expense.

Approved returns must:

  • be unused;

  • be in their original packaging;

  • be complete;

  • be in saleable condition.

Unless otherwise agreed, all return shipping costs, customs duties, taxes and insurance remain the responsibility of the Customer.

28. Defective Goods

If a product is believed to be defective, the Customer must notify us promptly and provide sufficient information to allow the claim to be assessed.

We may request photographs, batch information, product samples or the return of the goods before determining the outcome of the claim.

Where a claim is accepted, our liability shall be limited, at our sole discretion, to:

  • repair;

  • replacement;

  • credit; or

  • refund of the purchase price.

29. Product Images & Colour Variations

We make every reasonable effort to ensure that product photographs and descriptions accurately represent our products.

However, slight variations in colour, print placement, fabric shade, texture or finish may occur due to photography, lighting, screen settings and manufacturing tolerances.

Such minor variations shall not constitute defects or grounds for return.

30. Intellectual Property

All trademarks, trade names, logos, copyrights, product names, product photography, catalogues, marketing materials, website content, graphics and other intellectual property remain the exclusive property of Pure Manufacturing Limited or its licensors.

Customers may use approved product images and marketing materials solely for the purpose of promoting and reselling genuine Dolly & Dotty products.

Products may not be relabelled, altered, rebranded or sold under another brand without our prior written consent.

Nothing contained in these Terms & Conditions grants the Customer any ownership rights in our intellectual property.

31. Limitation of Liability

To the fullest extent permitted by law, the total liability of Pure Manufacturing Limited arising out of or in connection with any order shall not exceed the invoice value of the products giving rise to the claim.

Pure Manufacturing Limited shall not be liable for any indirect, incidental, consequential or special losses, including but not limited to:

  • loss of profits;

  • loss of revenue;

  • loss of sales;

  • loss of business;

  • loss of contracts;

  • loss of goodwill;

  • business interruption; or

  • any consequential financial loss.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

32. Force Majeure

Pure Manufacturing Limited shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control.

These circumstances include, but are not limited to:

  • natural disasters;

  • floods;

  • fire;

  • pandemics;

  • epidemics;

  • war;

  • terrorism;

  • civil unrest;

  • labour disputes;

  • carrier delays;

  • port congestion;

  • customs delays;

  • governmental actions;

  • shortages of raw materials;

  • supplier failures;

  • cyber attacks;

  • power failures; or

  • utility interruptions.

During such events, delivery schedules may be extended for a reasonable period.

33. Confidentiality

Wholesale prices, discount structures, commercial terms and any confidential information supplied by Pure Manufacturing Limited shall remain confidential.

Customers agree not to disclose such information to any third party without our prior written consent.

34. Assignment

The Customer may not assign, transfer or subcontract any rights or obligations arising under these Terms & Conditions without the prior written consent of Pure Manufacturing Limited.

35. Severability

If any provision of these Terms & Conditions is found by a court of competent jurisdiction to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.

36. Waiver

Any failure or delay by Pure Manufacturing Limited to enforce any provision of these Terms & Conditions shall not constitute a waiver of any right or remedy.

37. Entire Agreement

These Terms & Conditions constitute the entire agreement between the parties relating to the sale of goods and supersede all previous negotiations, discussions, representations and agreements relating to the same subject matter.

38. Amendments

Pure Manufacturing Limited reserves the right to amend these Terms & Conditions at any time.

The version published on our website at the time an order is placed shall apply to that order.

39. English Version

Where these Terms & Conditions are translated into another language, the English version shall prevail in the event of any inconsistency or conflict.

40. Governing Law & Jurisdiction

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms & Conditions, except where mandatory law provides otherwise.

41. No Guarantee of Resale or Commercial Performance

Pure Manufacturing Limited supplies products for resale by independent businesses.

Whilst we endeavour to design and supply attractive, high-quality products, we make no representation, guarantee or warranty regarding:

  • future demand for any product;

  • resale performance;

  • sales volumes;

  • profitability;

  • customer acceptance;

  • market trends; or

  • commercial success.

The Customer acknowledges that all purchasing decisions are made at their own commercial judgment and risk.

Pure Manufacturing Limited shall not be liable for any loss arising from slow-moving stock, unsold inventory, changes in consumer demand, seasonal trends, pricing decisions, marketing activities or the commercial performance of the Customer's business.

Products shall not be eligible for return, refund, exchange or compensation solely because they do not sell as expected or because market conditions have changed.

42. Product Suitability

The Customer is solely responsible for determining whether the products are suitable for their intended market, customers and business requirements before placing an order.

Pure Manufacturing Limited does not guarantee that any particular product will be suitable for a specific market, retailer, event or customer demographic.

43. Business Advice

Any recommendations, forecasts, merchandising suggestions or product information provided by Pure Manufacturing Limited are offered in good faith for general guidance only.

Such information shall not constitute professional, financial or commercial advice and shall not create any warranty or guarantee regarding future sales or business performance.