Terms and Conditions

Use of this site

The use of this website is subject to the following Terms and Conditions and is conditional on your acceptance of these Terms and Conditions. Any conditions stated on this website do not affect your statutory rights as a consumer.

The content of this site is owned by or licensed to Dollyanddotty.com. You may not copy, reproduce, modify, sell display, post or transmit any part of this site without permission of Dollyanddotty.com. You may view pages only for your own personal use. Dollyanddotty.com may suspend, alter, restrict or terminate at any time access to or use of this site.

Application and entire agreement

These Terms and Conditions will apply to the purchase of the goods detailed in our quotation (Goods) by the buyer (you) from Pure Manufacturing LTD T/A Dolly and Dotty a company registered in England and Wales under number 09283882 whose registered office is at Pure Manufacturing LTD, The Offices, 57 Newtown Road, Hove, BN3 7BA, UK (we or us), VAT Number: GB 206 4711 34

  • These Terms and Conditions will be deemed to have been accepted by you when you accept them or the quotation or from the date of any delivery of the Goods (whichever happens earlier) and will constitute the entire agreement between us and you.
  • These Terms and Conditions and the quotation (together, the Contract) apply to the purchase and sale of any Goods between us and you, to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

Interpretation

  • A "business day" means any day other than a Saturday, Sunday or bank holiday in England and Wales. The headings in these Terms and Conditions are for convenience only and will not affect their interpretation. Words imparting the singular number include the plural and vice-versa.

Goods

  • The description of the Goods is set out in our sales documentation, unless expressly changed in our quotation. In accepting the quotation you acknowledge that you have not relied upon any statement, promise or other representations about the Goods by us. Descriptions of the Goods set out in our sales documentation are intended as a guide only.
  • We can make any changes to the specification of the Goods which are required to conform to any applicable safety or other statutory or regulatory requirements.

Price

  • The price (Price) of the Goods is set out in our quotation current at the date of your order or such other price as we may agree in writing.
  • Any increase in the Price under the clause above will only take place after we have told you about it.
  • You may be entitled to discounts. Any and all discounts will be at our discretion.
  • The Price is exclusive of fees for packaging and transportation / delivery.
  • The Price is exclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority.

Cancellation and alteration

  • Details of the Goods as described in the clause above (Goods) and set out in our sales documentation are subject to alteration without notice and are not a contractual offer to sell the Goods which is capable of acceptance.
  • The quotation (including any non-standard price negotiated in accordance with the clause on Price (above) is valid for a period of 30 days only from the date shown in it unless expressly withdrawn by us at an earlier time.
  • Either of us can cancel the order for any reason prior to your acceptance (or rejection) of the quotation prior to dispatch of goods. Once the goods are in transit it’s not possible to cancel or change the order.

Delivery

  • We will arrange for the delivery of the Goods to the address specified in the quotation, or your order or to another location we agree in writing.
  • If you do not specify a delivery address or if we both agree, you must collect the Goods from our premises within the agreed timeframe.
  • Subject to the specific terms of any special delivery service, delivery can take place at any time of the day and must be accepted at any time between 8 am to 8 pm.
  • If you do not take delivery of the Goods we may, at our discretion and without prejudice to any other rights:
    • store or arrange for the storage of the Goods and will charge you for all associated costs and expenses including, but not limited to, transportation, storage and insurance; and / or
    • make arrangements for the redelivery of the Goods and will charge you for the costs of such redelivery; and/or
    • after 10 business days, resell or otherwise dispose of part or all of the Goods and charge you for any shortfall below the price of the Goods.
    • If redelivery is not possible as set out above, you must collect the Goods from our premises and will be notified of this. We can charge you for all associated costs including, but not limited to, storage and insurance.
    • Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
    • We can deliver the Goods by installments, which will be invoiced and paid for separately. Each installment is a separate contract. Any delay in delivery or defect in an installment will not entitle you to cancel any other installment.

Inspection and acceptance of Goods

  • You must inspect the Goods on delivery or collection.
  • If you identify any shortages, you must inform us in writing within 3 days of delivery, providing details.
  • If you identify any damages, you must inform us in writing within 14 days of delivery, providing details.
  • Other than by agreement, we will only accept returned Goods if we are satisfied that those Goods are defective and if required, have carried out an inspection.
  • Subject to your compliance with this clause and/or our agreement, you may return the Goods and we will, as appropriate, repair, or replace, or refund the Goods or part of them.
  • We will be under no liability or further obligation in relation to the Goods if:
    • if you fail to provide notice as set above; and/or
    • you make any further use of such Goods after giving notice under the clause above relating to damages and shortages; and/or
    • the defect arises because you did not follow our oral or written instructions about the storage, commissioning, installation, use and maintenance of the Goods; and/or
    • the defect arises from normal wear and tear of the Goods; and/or
    • the defect arises from misuse or alteration of the Goods, negligence, wilful damage or any other act by you, your employees or agents or any third parties.
    • You bear the risk and cost of returning the Goods.
    • Acceptance of the Goods will be deemed to be upon inspection of them by you and in any event within 3 days after delivery.

Risk and title

  • The risk in the Goods will pass to you on completion of delivery.
  • Title to the Goods will not pass to you until we have received payment in full (in cash or cleared funds) for: (a) the Goods and/or (b) any other goods or services that we have supplied to you in respect of which payment has become due.
  • Until title to the Goods has passed to you, you must (a) hold the Goods on a fiduciary basis as our bailee; and/or (b) store the goods separately and not remove, deface or obscure any identifying mark or packaging on or relating to the Goods; and/or (c) keep the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery.
  • As long as the Goods have not been resold, or irreversibly incorporated into another product, and without limiting any other right or remedy we may have, we can at any time ask you to deliver up the Goods and, if you fail to do so promptly, enter any of your premises or of any third party where the Goods are stored in order to recover them.

Limitation of liability

  • Our liability under the Contract, and in breach of statutory duty, and in tort, misrepresentation or otherwise will be limited to this clause.
  • Subject to the clauses above on Inspection and Acceptance and Risk and Title, all warranties, conditions or other terms implied by statute or common law (save for those implied by Section 12 of the Sale of Goods Act 1979) are excluded to the fullest extent permitted by law.
  • If we do not deliver the Goods, our liability is limited, subject to the clause below, to the costs and expenses incurred by you in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods.
  • Our total liability will not, in any circumstances, exceed the total amount of the Price payable by you.
  • We will not be liable (whether caused by our employees, agents or otherwise) in connection with the Goods, for:
    • any indirect, special or consequential loss, damage, costs, or expenses; and/or
    • any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; and/or
    • any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; and/or
    • any losses caused directly or indirectly by any failure or breach by you in relation to your obligations; and/or
    • any loss relating to the choice of the Goods and how they will meet your purpose or the use by you of the Goods supplied.
    • The exclusions of liability contained within this clause will not exclude or limit our liability for death or personal injury caused by our negligence; or for any matter for which it would be illegal for us to exclude or limit our liability; and for fraud or fraudulent misrepresentation.

Communications

  • All notices under these Terms and Conditions must be in writing and signed by, or on behalf of, the party giving notice (or a duly authorised officer of that party).
  • Notices will be deemed to have been duly given:
    • when delivered, if delivered by courier or other messenger (including registered mail) during the normal business hours of the recipient;
    • when sent, if transmitted by fax or email and a successful transmission report or return receipt is generated;
    • on the fifth business day following mailing, if mailed by national ordinary mail; or
    • on the tenth business day following mailing, if mailed by airmail.
    • All notices under these Terms and Conditions must be addressed to the most recent address, email address or fax number notified to the other party.

Circumstances beyond the control of either party

  • Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that party. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the party in question.

No Waiver

  • No waiver by us of any breach of these Terms and Conditions by you shall be considered as a waiver of any subsequent breach of the same or any other provision.

Severance

  • If one or more of these Terms and Conditions is found to be unlawful, invalid or otherwise unenforceable, that / those provisions shall be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

Law and jurisdiction

  • This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Registration

You warrant that:

The personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and you will notify us immediately of any changes to the personal information by contacting us by e-mail. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

 Contract

A contract between you and Dolly and Dotty for the sale of our products will only exist once we confirm your order by emailing you to confirm that your order has been shipped.

The contract shall be deemed to have been concluded in the United Kingdom and shall be governed by the laws of England

 Orders

As your order is shipped from our warehouse we will send you a dispatch confirmation email. Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the Products ordered unless we have notified you that we do not accept your order or you have cancelled it in accordance with our conditions set out below. Non-acceptance of an order may take place in the following circumstances [but not limited to]:

 

  • The product you ordered being unavailable from stock
  • Our inability to obtain authorisation for your payment
  • The identification of a pricing or product description error

 

Returns

Please, note that we are unable to offer Sell or Return model.

 Complaints Procedure

We aim to satisfy the requirements of all of our customers as efficiently as we can, but we realise that at times things may go wrong. When they do we will put them right as soon as possible. If you have a complaint please email us on info@dollyanddotty.com. Your complaint will be handled confidentially and we will acknowledge your correspondence within 5 working days. At that time we will advise you how long it will take to resolve your complaint and we will give you a contact name of the person handling your complaint. We will keep you informed throughout the process.

Disclaimer

TO THE FULLEST EXTENT PERMITTED AT LAW, DOLLY AND DOTTY IS PROVIDING THIS WEBSITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, DOLLY AND DOTTY DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT.

Price and availability information is subject to change without notice.

Except as specifically stated on this website, to the fullest extent permitted at law, neither Dolly and Dotty nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Dolly and Dotty does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Dolly and Dotty, its affiliates, directors, employees or other representatives.

 

Our Company Registration

Dolly and Dotty is a registered trademark of Pure Manufacturing Ltd. Pure Manufacturing LTD is a limited company registered in England and Wales. Company number 09283882.

Registered office address:

Pure Manufacturing LTD
The Offices,
57 Newtown Road,
Hove,
BN3 7BA
UK

^This is NOT a valid return address. Returning an item to this address could incur long delays to your refund and additional postage charges. 

VAT Number: GB 206 4711 34

If you need to you can contact us at info@dollyanddotty.com or via LIVE chat from 7am to 12 noon GMT (or BST, when it so applies).